Evolv Technology has announced a partnership with Ricoh to expand Evolv’s customer service program. Evolv currently has 600 customers, and says this partnership comes in support of recent company growth.
The new support and service partnership will leverage Ricoh’s service advantage program to extend Evolv’s coverage, capacity and capability.
Key benefits of the expanded customer service and support program include an increase in field service resources, an expanded technical support desk, and expedited parts delivery.
The partnership will provide an increased workforce of trained field engineers to eventually include nearly 250 Ricoh technicians.
“Ricoh’s service delivery and program management capabilities will enable Evolv to more rapidly scale throughout North America and better tackle the growing concerns and challenges around public safety,” said Jim Kirby, vice president, service advantage, Ricoh USA.
Further, Evolv’s 24/7 help desk will now be staffed with trained technical engineers, and Evolv says it will
expand the number of locations around the country where parts are stored.
“Like Evolv, Ricoh is a customer-centric organization. We fully expect that as the partnership matures, the breadth and depth of our combined expertise will deliver incredible value to our customer base,” said Betsy Fallon, vice president of customer experience at Evolv.